Call Center Representative

Job overview

The Call Center Representative role is listed in Las Cruces, NM, with compensation of $12.65–$14.51 per hour. The position supports inbound customer service, help desk, and back-office programs for commercial and public-sector clients. MCI provides customer experience, business process outsourcing, and technology services. The representative handles customer contacts, resolves support issues, assists with product and process questions, and may support sales interactions. The role contributes to customer experience through accurate account work, documentation, policy compliance, and appropriate escalation of issues.

What you'll do

• Handle inbound and outbound contacts
• listen to customers and resolve issues
• use systems for account management
• document and process claims
• follow scripts, policies, and procedures
• answer questions using training and knowledge resources
• protect confidential information
• escalate issues appropriately
• attend meetings and training
• meet attendance and schedule requirements.

What we're looking for

Skills & competencies

call center representative

las cruces nm

mci careers

customer service

technical support

inbound calls

outbound contacts

account management

data entry

$12.65–$14.51/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Industry-leading training and advancement opportunities, including potential paths to supervisor, trainer, talent acquisition, and operations management.

Why this role

Multiple project openings and schedules vary by site and program; company training and advancement opportunities are described.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.