Front Desk Supervisor (Second Shift)

Job overview

The Front Desk Supervisor (Second Shift) works onsite in Louisville, KY, full time. Compensation is not specified. The role supervises front office staff and supports Crowne Plaza service standards and guest satisfaction. The supervisor coordinates front office activities, trains staff, handles guest concerns, and supports reservations and room sales. This work helps maintain consistent service and efficient guest operations at the hotel.

What you'll do

• Support Crowne Plaza service standards
• review daily arrivals and departures to support room sales
• use suggestive selling to upgrade rooms and promote hotel services
• register guests
• handle complaints and relay them to the manager
• plan and coordinate front office activities
• perform front office agent duties
• supervise and train front office personnel.

What we're looking for

Skills & competencies

full-time

second shift

louisville ky

ajs hotels

front desk supervision

hotel operations

guest registration

reservations

room upgrades

staff training

guest satisfaction

hospitality experience

Work arrangement

• Weekend coverage required

Why this role

The posting requires a high school diploma or equivalent and generally five or more years of hospitality experience. It specifies a second-shift role.

About the employer

AJS Hotels is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.