Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Harrisburg, PA, and pays $16–$18 per hour. The Allstate Insurance Agency connects customers with agency sales staff and insurance options. The representative builds customer relationships, responds to questions about coverage, billing, claims, and products, and schedules appointments. The role supports the agency by providing needs-based information and helping customers with changes to existing accounts and policies.

What you'll do

• Establish customer relationships and follow up as needed
• use a needs-based review process to explain insurance options
• respond to inquiries about coverage, billing, claims, and products
• help process changes to accounts and policies
• schedule appointments for agency employees.

What we're looking for

Skills & competencies

customer service representative

insurance

customer support

policy changes

claims inquiries

appointment scheduling

full-time

harrisburg pa

allstate insurance agency

$16–$18/hr

paid time off

parental leave

training

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off
• parental leave
• training and development
• advancement opportunities
• free food and snacks.

Why this role

The posting notes that a Property and Casualty insurance license must be obtained and that Spanish bilingual ability is preferred but not required.

About the employer

Allstate Insurance Agency - Tonia Anderson is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.