Service Advisor — Mercedes-Benz of Richmond

Job overview

The Service Advisor role is onsite in Richmond, VA, in the dealership’s Service Department. The posting describes competitive, performance-based compensation but does not specify a guaranteed salary amount. Mercedes-Benz of Richmond’s Service Department supports the dealership’s ownership experience. The advisor guides customers through vehicle service by documenting concerns, explaining recommended work and timelines, coordinating with technicians, and maintaining communication. The role contributes to timely service delivery, customer satisfaction, and lasting customer relationships.

What you'll do

• Serve as the primary customer contact during service
• document customer concerns and vehicle issues
• explain recommended services and repair timelines
• coordinate with technicians
• communicate with customers throughout repairs
• support customer satisfaction and long-term relationships.

What we're looking for

Skills & competencies

service advisor

automotive service

customer relations

vehicle repair

technician coordination

mercedes-benz

richmond va

murgado automotive group

performance incentives

paid training

career development

employee discounts

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and 401(k)
• paid training and career development
• employee discounts on vehicles, parts, and services
• performance incentives.

Why this role

The posting offers paid training and career development, employee discounts, and performance incentives.

About the employer

Murgado Automotive Group is hiring for this role. Industry: General Automotive Repair. Sector: 81.