Customer Success Engineer

Job overview

The Customer Success Engineer role is based onsite in Durham, NC, with office presence required three days a week; training may be online or at client sites. Compensation is not specified; the posting states base salary is in line with experience. The role supports customers using the SynaptiQ platform and works across Customer Success, Presales, Support, and Development.

What you'll do

• Manage mature customer accounts and onboarding projects
• monitor account KPIs and customer health
• maintain client relationships and identify expansion opportunities
• coordinate platform onboarding and training
• create user guides and customer advocacy materials
• collaborate across internal teams and relay customer insights to improve the platform and services.

What we're looking for

Skills & competencies

customer success engineer

synaptiq

customer accounts

client onboarding

saas

project management

customer training

kpi monitoring

durham nc

3e

hybrid office presence 3 days weekly

technical customer success

Work arrangement

• Weekend coverage required

Benefits & perks

• Unlimited PTO
• health plan
• optional dental and vision insurance
• life insurance
• 401(k) match
• $60 monthly phone allowance.

Why this role

Combines account management, project coordination, technical enablement, and customer outcome ownership for SynaptiQ.

About the employer

3E is hiring for this role. Industry: Engineering Services. Sector: 54.