Member Engagement Advocate

Job overview

The Member Engagement Advocate role is onsite in Dallas, TX, with compensation of $22.00–$26.50 per hour plus a competitive monthly bonus program. Lantern connects members with specialty care and dedicated care teams. This phone-first, sales-driven role helps members move from uncertainty about benefits or care to scheduled appointments. The advocate makes outbound calls, explains benefits and care pathways, coordinates cases, and works with health plans and internal teams to support access to care.

What you'll do

• Make outbound calls using dial lists and guide members toward scheduling care
• use consultative sales techniques and handle objections
• explain benefits and surgical pathways
• field inbound calls as needed
• manage member cases from initiation through resolution while coordinating with providers, insurers, and internal teams
• document interactions in real time
• work with health plans on benefits, claims, and billing questions
• handle escalated or sensitive situations
• maintain HIPAA compliance
• meet individual call and conversion metrics and contribute to team goals
• participate in ongoing training.

What we're looking for

Skills & competencies

member engagement advocate

dallas tx

lantern

$22.00-$26.50 per hour

monthly bonus program

outbound calling

member benefits

care scheduling

care navigation

consultative sales

hipaa

case coordination

healthcare contact center

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• short- and long-term disability
• life insurance
• 401(k) with company match
• paid time off
• paid parental leave.

Why this role

The role is based in Lantern’s Dallas office and supports one benefit program, Lantern or SMS, based on business need. Bilingual English-Spanish skills are preferred.

About the employer

Lantern is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.