Automotive Service Advisor / Writer

Job overview

The Automotive Service Advisor / Writer role is onsite in Derwood, MD. The posting gives a potential earning range of $80,000–$150,000 and commission pay of 4%–5.5% of total parts and labor sales. DARCARS of Rockville’s service team supports customer satisfaction and retention through vehicle maintenance and repair services. The advisor consults with customers about maintenance, warranty products, and repairs, prepares estimates, coordinates repair timing with technicians, and manages service appointments and follow-up. The role also follows manufacturer warranty procedures and safeguards customer, company, and manufacturer information.

What you'll do

• Greet customers and obtain vehicle information
• advise on maintenance
• prepare repair estimates
• communicate repair completion timing
• answer service calls and schedule appointments
• conduct customer follow-up
• follow manufacturer warranty procedures and company policies.

What we're looking for

Skills & competencies

automotive service advisor

service writer

derwood md

darcars

customer service

repair estimates

service appointments

warranty procedures

commission pay

$80k–$150k potential earnings

401(k)

paid holidays

Work arrangement

• Weekend coverage required

Benefits & perks

• Base salary, commission pay, comprehensive benefits including 401(k), paid time off and holidays, employee discounts on vehicle purchases, parts, and service repairs, and community service opportunities.

Why this role

Commission pay is listed at 4%–5.5% of total parts and labor sales; previous automotive Service Advisor experience is highly preferred.

About the employer

DARCARS Automotive Group is hiring for this role. Industry: General Automotive Repair. Sector: 81.