Customer Success Manager (Hybrid)

Job overview

The Customer Success Manager (Hybrid) role is hybrid in Herndon, VA. The salary range is $85,000–$100,000 per year. The role supports ISI’s managed services customers by coordinating service delivery and maintaining customer alignment across its offerings. As the relationship owner for an assigned customer portfolio, the manager drives retention, renewal readiness, business reviews, and account health visibility. The role coordinates internal teams, manages escalations, and helps customers understand service value and align services with their needs.

What you'll do

• Own customer relationships for an assigned managed-services portfolio
• build relationships with customer stakeholders
• lead business reviews and check-ins
• manage renewal readiness and identify retention risks
• coordinate with Support, Engineering, PMO, Compliance, Cybersecurity, and other teams
• escalate complex account issues
• track commitments and follow-ups
• monitor customer health and maintain account documentation
• identify service adoption and account growth opportunities.

What we're looking for

Skills & competencies

customer success manager

hybrid

herndon va

isi enterprises

managed services

customer retention

renewal readiness

business reviews

account health

cross-functional coordination

u.s. citizenship required

$85k–$100k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive salary and benefits package
• professional growth encouragement and support.

Why this role

The posting requires proof of U.S. citizenship before hire because the role may involve access to sensitive federal government information. Hybrid work is offered.

About the employer

ISI Enterprises is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.