Administrative Assistant, Service Dispatch & Scheduling

Job overview

The Administrative Assistant, Service Dispatch & Scheduling role is onsite in Rochester, NY, at $22–$25 per hour. Leone Plumbing & Heating supports office operations that coordinate customer service work and technician schedules. The role keeps office workflows organized so leadership and staff can focus on their core responsibilities. It coordinates service jobs and schedules, maintains records, and supports clear communication with customers and technicians.

What you'll do

• Perform filing, data entry, document preparation, and records management
• coordinate service dispatch, job queues, customer and technician communication, project and installation tracking, scheduling and resource allocation, vendor coordination, and completion reporting
• use CRM software and Excel for customer management and reporting
• support cost estimating and documentation.

What we're looking for

Skills & competencies

administrative assistant

service dispatch

scheduling

customer communication

technician coordination

records management

crm

microsoft excel

rochester ny

leone plumbing & heating

$22–$25/hr

Work arrangement

• Weekend coverage required

Why this role

Supports service dispatch and technician scheduling for a plumbing and heating company.

About the employer

Leone Plumbing & Heating Inc is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.