Customer Service Representative — Medical Equipment

Job overview

The Customer Service Representative role is in-office in Meridian, ID, with a Monday–Friday schedule from 8:00 AM to 5:00 PM. The posting lists pay as $18–$20 per year. ProCare Medical Equipment supports patients, families, and healthcare partners with medical equipment and related service. The representative handles customer inquiries and coordinates orders and deliveries to support timely service. The role also helps customers understand equipment options, troubleshoots issues by phone, and works across departments to resolve problems.

What you'll do

• Answer inbound calls and make outbound calls
• coordinate care and follow up on issues
• take orders and enter data accurately
• coordinate deliveries with drivers
• troubleshoot equipment issues by phone
• educate customers about medical equipment
• communicate across departments to support patients and providers.

What we're looking for

Skills & competencies

customer service representative

medical equipment

meridian id

procare

patient support

inbound calls

order entry

delivery coordination

equipment troubleshooting

monday–friday

8 am–5 pm

high school diploma

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• After a 90-day onboarding period, eligible employees may receive paid time off, paid holidays, 401(k) with company match, health insurance, and dental and vision coverage.

Why this role

The posting lists eligibility for paid time off, paid holidays, 401(k) match, health insurance, and dental and vision coverage after a 90-day onboarding period.

About the employer

PROCARE INC is hiring for this role. Industry: All Other Health and Personal Care Retailers. Sector: 45.