Customer Care Specialist
Employment type
Full-time
Work setting
On-site
Location
Charlotte, NC
Schedule
Day shift
Posted
You'll be redirected to the employer's application page.
Job overview
Customer Care Specialist is an onsite, full-time role in Charlotte, NC. Compensation is not specified. Service Pros Installation Group provides flooring installation services and states its mission is to deliver exceptional customer experiences through service. Reporting to the Customer Care Supervisor, the specialist handles customer service by phone, email, and chat, resolving inquiries and supporting customers after installation.
What you'll do
- Handle customer inquiries and complaints
- answer, document, and resolve incoming and outgoing calls
- update records in SPOT
- contact customers to review warranty information
- and conduct post-installation satisfaction surveys.
What we're looking for
- Skills & competencies
- customer care specialistservice pros installation groupcharlotte nccustomer servicephone supportemail supportchat supportwarranty informationcustomer surveysspot recordsflooring installationfull-time
- Work arrangement
- Weekend coverage required
Why this role
The posting requires a high school diploma or GED and one to two years of related experience or equivalent, including customer service management experience.
About the employer
Service Pros Installation Group, Inc. is hiring for this role. Industry: Flooring Contractors. Sector: 23.
Additional details
- Industry sector
- 23
- Industry
- Flooring Contractors
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 73465933-182a-45db-80ad-17cdcbbd4535