Product Support Technician (Remote)
Compensation
$30k – $60k /yr
Employment type
Full-time
Work setting
On-site
Location
Atlanta, GA
Schedule
Day shift
Posted
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Job overview
The Product Support Technician is an onsite role based in Atlanta, GA, with a salary range of $30,000 - $60,000 per year. This position handles Tier 1 support calls, guides users through problem resolution, and manages open tickets. The role exists to provide technical support and enablement for end users, ensuring common problems are addressed efficiently. It contributes to the team by documenting issues, performing software installations, and maintaining a knowledge base to improve overall support quality.
What you'll do
- Field and prioritize incoming help requests via phone and tickets.
- Perform software installations for customers.
- Document and track the problem-solving process.
- Participate in training sessions to gain new skills.
What we're looking for
- Skills & competencies
- full-timeday shiftatlanta gahome depottechnical supporthelp deskitcustomer service$30k-$60konsiteno on-callweekend required
- Work arrangement
- Weekend coverage required
Why this role
Entry-level role; requires high school diploma or GED; experience with ServiceNow and CRM systems preferred.
About the employer
Home Depot is hiring for this role. Industry: Facilities Support Services. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Facilities Support Services
- Occupation code
- 15-1244.00
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Listing ID: 7329ee02-522a-4c54-b78d-309548e41c45