Airline Customer Service Agent — Seattle-Tacoma International Airport (SEA)

Job overview

The Airline Customer Service Agent position is onsite at Seattle-Tacoma International Airport (SEA) in Seattle, WA. It is part-time, with shifts of 9:00 a.m.–1:00 p.m., 7:00 p.m.–11:30 p.m., or 9:00 p.m.–1:30 a.m.; employees must be available four or five days per week, including weekends and holidays. Compensation is $21.50 per hour, with an additional $2.00 per hour for late-night shifts after 8:00 p.m. once probation is successfully completed. The role supports Cathay Pacific Airlines through Pacific Aviation. The agent assists passengers through check-in, boarding, and arrival, reviews travel documents, issues boarding passes, and provides bilingual assistance in Tagalog and English. The role helps maintain smooth terminal operations while following airline procedures and safety standards.

What you'll do

• Welcome and assist passengers through check-in, boarding, and arrival
• review travel documents and issue boarding passes
• provide bilingual assistance to travelers
• communicate with passengers, coworkers, and airline staff
• help maintain terminal operations
• comply with airline procedures and safety standards.

What we're looking for

Skills & competencies

airline customer service agent

seattle wa

seattle-tacoma international airport

sea

pacific aviation

cathay pacific airlines

part-time

tagalog and english

9:00 am–1:00 pm

7:00 pm–11:30 pm

9:00 pm–1:30 am

weekend and holiday availability

$21.50 per hour

airport security credentials

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• 401(k) with company match
• paid time off
• paid training
• uniform provided
• referral bonus
• additional $2.00 per hour for late-night shifts after 8:00 p.m. once probation is successfully completed.

Why this role

Tagalog and English fluency is required; airport security credentials, including a U.S. Customs and Border Protection Seal and airport badge, must be obtained and maintained.

About the employer

Pacific Aviation is hiring for this role. Industry: Other Airport Operations. Sector: 48.