Customer Service Representative – Home Healthcare Intake

Job overview

The Customer Service Representative – Home Healthcare Intake role is onsite in Southborough, MA. Compensation is $21–$23 per hour, depending on related experience, with a bonus opportunity. The role supports Rotech Healthcare’s home medical equipment and respiratory services, helping patients manage health at home. The representative serves as a first point of contact for patients and referral sources, coordinating intake, insurance verification, documentation, and service setup. The role helps ensure timely service and continuity of care through accurate records, communication, and coordination with internal teams and outside agencies.

What you'll do

• Assist with office operations, supply monitoring, deposits, and batch reporting
• coordinate with outside agencies to resolve patient issues
• communicate with patients, caregivers, referral sources, and internal teams
• coordinate documentation and service setup
• manage patient intake and verify insurance coverage
• maintain records and referral logs
• prepare and process CMNs, SOPs, invoices, and delivery paperwork
• provide technical support for walk-in and retail equipment requests. May be required to cover on-call, drive a company vehicle, and make home deliveries.

What we're looking for

Skills & competencies

customer service representative

home healthcare intake

insurance verification

medical equipment

patient coordination

southborough ma

rotech healthcare

full-time

$21-$23/hr

bonus opportunity

on-call may be required

high school diploma

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive compensation
• benefits and employee recognition programs
• growth and advancement opportunities.

Why this role

The source title is Medical Equipment Documentation Specialist, while the description identifies the duties as Customer Service Representative – Home Healthcare Intake & Insurance Verification; on-call coverage and home deliveries may be required.

About the employer

Rotech Healthcare Inc. is hiring for this role. Industry: Home Health Care Services. Sector: 62.