Customer Service Representative – State Farm Agent Team Member

Job overview

Customer Service Representative – State Farm Agent Team Member is a hybrid role in Little Elm, TX, paying $50,000–$60,000 per year. The position supports a State Farm independent contractor agent’s insurance agency and its customers. The representative builds client relationships, assists with policy changes and billing questions, explains coverage, reviews accounts for opportunities to better protect customers, and maintains accurate records. The role contributes to customer satisfaction, retention, and the agency’s sales support.

What you'll do

• Provide prompt customer service
• assist with policy changes, billing questions, and coverage explanations
• review accounts to identify opportunities to better protect customers
• maintain accurate documentation in the agency management system
• follow up on customer satisfaction and retention
• and support customer relationship management for the sales team.

What we're looking for

Skills & competencies

customer service representative

state farm agent team member

little elm tx

ryan dunn state farm agent

full-time

$50k–$60k/year

insurance

policy changes

coverage questions

client accounts

paid time off

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, training and development, performance-based bonuses, advancement opportunities, and flexible scheduling.

Why this role

Flexible work-from-home options are available; property and casualty and life and health licenses are preferred or may be obtained.

About the employer

Ryan Dunn - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.