Shift Supervisor

Job overview

The Shift Supervisor is an onsite position located in Clovis, NM. Compensation is $14 - $16 per hour, supporting the restaurant's operations team. This role exists to ensure the shift runs smoothly by leading the team and delivering operational excellence. By coaching staff and maintaining high standards of quality and service, the supervisor contributes to a positive guest experience.

What you'll do

• Develop Servant Leaders-Puts your people and restaurant first-not yourself.
• Create Memorable Experiences-Creates a service experience so good the guest cant wait to come back to Popeyes.
• Administration-Maintains the balance between providing a high quality employee and guest experience, and achieving financial goals.
• Coaches, trains and develops team members around processes and procedures at each station.
• Actively participates in team huddles offering great ideas.
• Consistently thanks the team and celebrates success.
• Serves as a role model and coaches Brand service behaviors.
• Fixes bottlenecks, calls chicken drops and monitors Speed of Service.
• Makes sure the restaurant is welcoming and clean.
• Spends time with the guests in the dining room doing table touches throughout the shift.
• Supports the team to resolve guest concerns quickly.
• Ensures product quality and all standards are met on their shift.
• Provides ideas to the restaurant General Manager to improve guest metrics and feedback.
• Leads each shift by delegating duties, assigning tasks, and following up with all team members.
• Must be proficient in each are of the restaurant to assist when necessary.
• Uses shift tools and routines to ensure Quality, Service and Cleanliness Standards (QSC) are met.
• Ensures accuracy of inventory and waste tracking.
• Reviews and approves invoices and inter-store transfers (ISTs).
• Checks people charts and production planning and makes necessary adjustments.
• Follows through with action plans for Employee Engagement, Voice of the Guest and Operational Assessments during the shift.

What we're looking for

Skills & competencies

full-time

day shift

clovis nm

restaurant

shift supervisor

leadership

food service

$14-$16/hr

onsite

retail

Work arrangement

• Weekend coverage required

About the employer

Popeyes - Legacy Chicken is hiring for this role. Industry: Elementary and Secondary Schools. Sector: 61.