Customer Service Representative I

Job overview

The Customer Service Representative I role is onsite in Syracuse, NY. Pay is $12.84–$13.67 per hour. The representative works under the direction of the Customer Service Supervisor to address questions about custom-designed benefit plans. The role resolves inquiries about plan benefits, claim payments and denials, and eligibility across phone, email, walk-in, and mail channels. It also serves as a liaison among customers, internal departments, vendors, and business associates while meeting call and volume performance measures.

What you'll do

• Research and respond to customer inquiries by telephone, email, walk-in, and mail
• meet call-length and daily call-volume measures
• liaise with customers, internal departments, vendors, and business associates
• assist with team-member training
• participate in ongoing training and follow customer service policies and procedures.

What we're looking for

Skills & competencies

customer service representative

benefits plans

claims inquiries

eligibility support

phone support

email support

syracuse ny

mindlance

$12.84–$13.67/hr

occasional overtime

Work arrangement

• Weekend coverage required

Why this role

Requires an associate degree in Business Administration or a related field and at least six months of work experience, or at least two years of customer service experience in lieu of the degree. Successful completion of the Customer Service Training Program is required.

About the employer

Mindlance is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.