Service Delivery Manager

Job overview

The Service Delivery Manager role is hybrid, with office locations in Tampa, FL or Denver, CO; compensation is $80,000 per year. The Facilities Group National provides facilities management and janitorial services across multiple industries and locations. The manager leads customer service operations for the janitorial services division, serving as the primary contact for key clients. The role oversees service quality, team performance, issue resolution, and operational coordination to meet contractual obligations and strengthen client retention.

What you'll do

• Manage client relationships and complex inquiries
• conduct client meetings, site visits, and service reviews
• recruit, train, coach, and supervise team members
• oversee daily service operations and SLA compliance
• implement quality controls and corrective actions
• analyze KPIs and customer feedback
• resolve escalated complaints
• prepare performance reports
• track expenses and manage budgets
• support staffing and resource planning.

What we're looking for

Skills & competencies

service delivery manager

hybrid

tampa fl

denver co

the facilities group national

$80,000/year

facilities management

janitorial services

client relationships

team leadership

sla compliance

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance
• dental and vision insurance
• paid time off
• 401(k) matching
• Employee Assistance Program.

Why this role

The role reports to the Director of Operations and supports a facilities-management operation with a national reach and local service model.

About the employer

The Facilities Group National is hiring for this role. Industry: Facilities Support Services. Sector: 56.