Experience Manager

Job overview

The Experience Manager role is an onsite position based in Houston, TX. Compensation is not specified in the posting, and this role supports the retail and salon operations of Ulta Beauty, the largest North American beauty retailer. The Experience Manager is responsible for leading through Ulta Beauty’s mission, vision, and values to develop a high-performing team that consistently delivers top-line sales growth in retail and services. This leader is accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, and guest satisfaction.

What you'll do

• Promote a culture of accountability to meet or exceed the store’s goals related to services, boutiques, retail sales, guest loyalty, payroll, omni-channel, and retail shrink.
• Drive company profitability through operational excellence, top-line sales growth and expense control.
• Leverage store forecast and payroll budgets to support with store scheduling needs.
• Address underperforming metrics related to the store’s services, boutiques, retail sales, services sales, loyalty, store visit and audit results.
• Support direct reports in developing and maintaining their clientele.
• Perform makeup applications, skincare analysis, and product demonstrations with guests.
• Attract, hire, retain and source a diverse team of top talent for the salon and boutiques.
• Build a highly engaged team that embodies the Ulta Beauty brand.
• Ensure compliance with Ulta Beauty’s policies, procedures, and standards.

What we're looking for

Skills & competencies

full-time

day shift

houston tx

ulta beauty

experience manager

retail management

beauty

onsite

leadership

sales growth

Work arrangement

• Weekend coverage required

Why this role

Requires 2-3+ years of retail management experience.

About the employer

Ulta Beauty, Inc. is hiring for this role. Industry: Cosmetics, Beauty Supplies, and Perfume Retailers. Sector: 45.