Patient Experience Specialist, SCC Primary Care

Job overview

The Patient Experience Specialist role is onsite in Laurel, MS, and is full-time. Compensation is not specified. The position supports SCC Primary Care Services at South Central Regional Medical Center. The specialist provides front-desk administrative support and helps manage patient flow to create a welcoming, organized visit experience. Accurate scheduling, patient information handling, and confidentiality support the primary care team’s daily operations.

What you'll do

• Greet and check in patients
• answer and direct calls on multi-line phones
• schedule and confirm appointments using electronic medical records
• verify insurance and collect co-pays or balances
• enter and update patient information
• maintain a clean front desk and waiting area
• assist with filing, faxing, scanning, and other clerical tasks
• protect patient confidentiality and comply with HIPAA requirements.

What we're looking for

Skills & competencies

patient experience specialist

scc primary care

laurel ms

south central regional medical center

patient check-in

appointment scheduling

electronic medical records

insurance verification

front desk

hipaa

30 wpm

Work arrangement

• Weekend coverage required

Why this role

The posting describes the position as entry-level and lists a minimum typing speed of 30 words per minute.

About the employer

South Central Regional Medical Center is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.