Financial Services Representative, Full-Time

Job overview

The Financial Services Representative role is onsite in Las Cruces, NM, with a stated pay range of $12.65–$14.51 per hour. The position supports MCI customer-service projects for financial-services clients, including bank customers. The representative answers customer questions about bank products, accounts, and processes, resolves issues, and documents interactions accurately. The role supports a reliable customer experience by following client procedures, protecting confidential information, and escalating issues when needed.

What you'll do

• Handle customer calls, email, and live chat
• understand and resolve customer issues
• escalate matters as needed
• use training and knowledge resources to answer questions
• maintain CRM records and document resolutions
• follow financial-issue handling procedures and required scripts
• and protect confidential information.

What we're looking for

Skills & competencies

financial services

customer service

bank customers

inbound calls

email and live chat

account information

issue resolution

crm records

las cruces nm

mci careers

full-time

$12.65–$14.51 per hour

customer confidentiality

Work arrangement

• Weekend coverage required

Why this role

MCI provides training for new employees; prior contact-center experience is preferred but not required.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.