Customer Relations Representative — State Farm Agent Team Member

Job overview

The Customer Relations Representative works onsite in Palatine, Illinois, in a full-time role. Pay is $45,000–$50,000 per year. The role supports Sasha Ivanov’s State Farm agency and its community members. The representative manages customer inquiries and issues, maintains records, and coordinates with agency colleagues to support customer satisfaction and retention. The role contributes to agency growth by anticipating customer needs and reinforcing positive customer experiences.

What you'll do

• Manage customer inquiries and resolve issues
• maintain and update customer records
• assist with customer-retention strategies
• coordinate with other departments to support customer satisfaction.

What we're looking for

Skills & competencies

customer relations representative

state farm agent team member

palatine il

sasha ivanov

full-time

customer service

customer retention

issue resolution

recordkeeping

insurance agency

$45k–$50k/year

spanish preferred

Work arrangement

• Weekend coverage required

Benefits & perks

• Hourly pay plus commission, performance-based bonus, flexible schedule, advancement opportunities, paid time off, and training and development.

Why this role

Customer-service experience and bilingual Spanish are preferred; the posting notes potential internal growth opportunities for driven, sales-minded candidates.

About the employer

Sasha Ivanov - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.