Oncology Call Center

Job overview

The Oncology Call Center role is onsite in Toledo, OH; compensation is not specified. The position supports Toledo Clinic’s main office and satellite offices, including phone operations and patient appointment scheduling. The role manages call center activity and phone-system functions to support timely responses and customer service. It also coordinates scheduling and helps maintain confidential patient information and reliable communications across the practice.

What you'll do

• Monitor call center activity and direct staff coverage
• provide call coverage to satellite offices as needed
• serve as main office operator
• train employees on the phone system
• investigate patient and physician complaints using system reports
• coordinate phone-system maintenance and after-hours service
• process faxes
• maintain phone and fax equipment
• troubleshoot phone issues and coordinate repairs
• monitor phone usage and expenses
• coordinate patient reminder calls
• schedule and reschedule patients
• maintain patient privacy.

What we're looking for

Skills & competencies

oncology call center

call center

healthcare administration

patient scheduling

phone systems

patient privacy

toledo oh

toledo clinic

main office

satellite office support

after-hours service coordination

Work arrangement

• Weekend coverage required

Why this role

The posting requires a high school diploma, scheduling experience, and multiline phone system experience; post-high-school education is preferred. The role works under the Main Office Manager and coordinates after-hours service.

About the employer

Toledo Clinic is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.