Customer Account Representative

Job overview

Customer Account Representative is an onsite role in Dallas, TX. Compensation is not specified. The position supports Dal-Tile's customer experience operations. The representative handles customer inquiries and order-related administration, resolves issues, and coordinates with customers and associates. The role helps maintain accurate records and improve customer satisfaction through timely, organized service.

What you'll do

• Handle customer calls, order processing and entry, delivery status, claims, purchase orders, and other department tasks
• respond to inquiries by phone, email, and chat
• resolve customer issues
• coordinate communication with customers and associates
• maintain interaction records
• may perform warehouse and inventory tasks.

What we're looking for

Skills & competencies

customer account representative

dallas tx

dal-tile

customer experience

order processing

customer support

issue resolution

phone and email

entry-level

0-2 years experience

401(k) match

tuition reimbursement

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) company match, employee purchase discount, and tuition reimbursement.

Why this role

Entry-level contributor role; 0–2 years of relevant experience or equivalent education and/or experience. Benefits examples include 401(k) company match, employee purchase discount, and tuition reimbursement.

About the employer

Dal-Tile is hiring for this role. Industry: Other Construction Material Merchant Wholesalers. Sector: 42.