Front Desk Agent

Job overview

The Front Desk Agent role is onsite in Florence, SC, and compensation is not specified. Raines operates hotel brands and boutique hotels and emphasizes relationships with associates, partners, and local communities. The role supports a positive guest experience by greeting guests, handling inquiries, managing reservations and check-ins and check-outs, and coordinating guest needs with hotel departments. It also helps maintain accurate billing and secure, efficient front-desk operations.

What you'll do

• Greet guests courteously
• answer inquiries and accept reservations
• check guests in and out
• resolve guest concerns
• allocate rooms based on preferences and requests
• coordinate with other departments
• handle calls, wake-up calls, and messages
• verify billing and payments
• process cash transactions
• update the front-desk log
• follow guest safety and security procedures.

What we're looking for

Skills & competencies

front desk agent

florence sc

fairfield inn & suites florence i-20

raines co.

guest services

hotel reservations

check-in and check-out

customer service

room allocation

billing

cash transactions

security procedures

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefits
• career advancement opportunities.

Why this role

Medical, dental, and vision benefits; career advancement opportunities.

About the employer

Fairfield Inn & Suites Florence I-20 is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.