Customer Service Representative (CSR)
Employment type
Full-time
Work setting
On-site
Location
Knightstown, IN
Schedule
Day shift
Posted
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Job overview
The Customer Service Representative (CSR) is an onsite role based in Knightstown, IN. Compensation is not specified in the listing. This role exists to field inbound calls, schedule jobs, and ensure customer satisfaction for an HVAC and plumbing company. The CSR acts as the heartbeat of the office, supporting both customers and technicians.
What you'll do
- Handle high-volume inbound calls.
- Convert calls into booked service appointments.
- Partner with technicians to keep scheduling tight.
- Follow up with customers to confirm satisfaction.
- Resolve issues in real time.
What we're looking for
- Skills & competencies
- full-timeday shiftknightstown incustomer servicecall centerhvacplumbingschedulingcrmservicetitan
- Work arrangement
- Weekend coverage required
Why this role
Family-owned since 2006; ServiceTitan experience preferred.
About the employer
Jake's Heating, Air & Plumbing is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 7256e228-eafd-4ee5-9ded-156c2b05842e