Mechanical Service Writer

Job overview

The Mechanical Service Writer role is onsite in Goodlettsville, TN; compensation is not specified. The position supports CSN Collision by serving as the connection between customers and technicians. The service writer documents vehicle concerns, prepares repair estimates, and coordinates service workflow and customer updates. Clear communication and accurate records help customers understand recommended work and support efficient repair operations.

What you'll do

• Greet customers and document vehicle repair and maintenance needs
• prepare detailed estimates for labor, parts, and services
• explain recommended repairs and costs
• coordinate with technicians to verify repair needs and prioritize workflow
• monitor repair progress and update customers
• schedule appointments and manage daily workflow
• review completed repairs with customers
• process repair orders, invoices, and payments
• maintain customer and vehicle records in the shop management system.

What we're looking for

Skills & competencies

mechanical service writer

automotive service advisor

repair estimates

customer service

repair orders

shop workflow

vehicle records

shop management software

goodlettsville tn

csn collision

automotive diagnostics

high school diploma or equivalent

Work arrangement

• Weekend coverage required

Why this role

The posting prefers two or more years of service-writer, service-advisor, or similar automotive customer service experience; ASE certification or automotive technical background is a plus.

About the employer

CSN Collision is hiring for this role. Industry: Automotive Body, Paint, and Interior Repair and Maintenance. Sector: 81.