Guest Service Agent, Candlewood Suites

Job overview

Compensation is $15–$0 per year. The Guest Service Agent role is onsite at Candlewood Suites in Hopewell, VA, with shifts of either 7 a.m.–3 p.m. or 3 p.m.–11 p.m. Kalyan Hospitality describes its mission as providing an exceptional guest experience through hospitality and team support. The agent serves as a primary guest contact, handling arrivals, departures, reservations, questions, and service concerns. Coordination with housekeeping and maintenance helps ensure rooms are ready and guest requests are addressed, contributing to guest satisfaction and smooth hotel operations.

What you'll do

• Welcome guests
• manage reservations, cancellations, and changes in the property management system
• respond to inquiries and complaints
• process check-outs and payments
• coordinate with housekeeping and maintenance
• maintain guest and occupancy records
• promote hotel services and local attractions
• follow safety, security, and emergency procedures.

What we're looking for

Skills & competencies

guest service agent

hotel front desk

candlewood suites

guest services

reservations

check-in

check-out

customer service

hopewell va

kalyan hospitality

7 a.m.–3 p.m.

3 p.m.–11 p.m.

Work arrangement

• Weekend coverage required

Why this role

The posting requires previous hotel front desk experience and availability for either of two shifts: 7 a.m.–3 p.m. or 3 p.m.–11 p.m.

About the employer

Kalyan Hospitality is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.