Assistant Manager - Call Center
Employment type
Full-time
Work setting
On-site
Location
Alpharetta, GA
Schedule
Day shift
Posted
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Job overview
The Assistant Manager - Call Center is an onsite role based in Alpharetta, GA, at Bank OZK. Compensation is not specified in the posting. This role supervises call center support staff and ensures day-to-day operations are managed according to policy. The assistant manager provides coaching, monitors quality assurance, and resolves escalated customer complaints to maintain a high-performance culture.
What you'll do
- Supervise call center staff
- perform quality assurance monitoring
- provide coaching and feedback
- resolve escalated complaints
- coordinate staff scheduling.
What we're looking for
- Skills & competencies
- full-timeday shiftalpharetta gabank ozkcall centermanagementcustomer servicebankingleadershipquality assurance
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, Dental, Vision, 401(k), Paid Time Off
Why this role
Requires flexible hours, including evenings and weekends.
About the employer
Bank OZK is hiring for this role. Industry: Commercial Banking. Sector: 52.
Additional details
- Industry sector
- 52
- Industry
- Commercial Banking
- Occupation code
- 43-1011.00
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Listing ID: 71ffe998-9a67-41ee-acd1-bd27f00ccbe0