Customer Service Representative, State Farm Agent Team Member

Job overview

The Customer Service Representative, State Farm Agent Team Member role is onsite in Rome, GA, with compensation of $30,000–$60,000 per year. The position supports Derek Fiske’s State Farm agency and its customer service and business growth efforts. The representative responds to policyholder needs, explains insurance options, and helps maintain customer relationships. The role also supports retention and new business through needs-based conversations, lead development, appointments, and referrals.

What you'll do

• Respond to customer inquiries about eligibility, coverage, policy changes, transfers, claims, and billing
• handle inbound calls and follow up
• educate customers about insurance options
• prospect leads, schedule appointments, and market appropriate products
• build customer relationships and support retention.

What we're looking for

Skills & competencies

customer service representative

insurance agency

policy service

customer retention

inbound calls

claims support

lead development

rome ga

derek fiske state farm

$30k–$60k/year

paid time off

flexible schedule

performance bonus

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonus, competitive salary, flexible schedule, advancement opportunities, paid time off, and training and development.

Why this role

Property and Casualty license required before starting; Life and Health license must be obtained within one month.

About the employer

Derek Fiske - State Farm Agent is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.