Service Desk Support Specialist
Employment type
Full-time
Work setting
On-site
Location
Bethesda, MD
Schedule
Day shift
Posted
You'll be redirected to the employer's application page.
Job overview
The Service Desk Support Specialist role is onsite in Bethesda, MD; compensation is not specified. The specialist supports a high-visibility customer project at a large NIH CIT support organization. As the initial contact for users, the specialist resolves common software and hardware issues, documents work in the ticketing system, provides user guidance, and escalates issues to higher support tiers when needed.
What you'll do
- Serve as the initial point of contact for users
- create work logs and technical documentation in ServiceNow
- troubleshoot software, hardware, and new technologies
- provide chat, phone, email, and web support
- assess incoming requests and escalate to Tier II or Tier III
- instruct users on systems and applications
- follow scripts, SOPs, and guidelines.
What we're looking for
- Skills & competencies
- service desk support specialistit help desktier 1 supportservicenowtechnical troubleshootinguser supportmicrosoft office 365bethesda mdkey concepts knowledgebasefull-time
- Work arrangement
- Weekend coverage required
Why this role
The posting seeks five or more years of Tier 1 support experience in a large IT service support organization.
About the employer
Key Concepts Knowledgebase LLC is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Facilities Management Services
- Occupation code
- 15-1232.00
You'll be redirected to the employer's application page.
Listing ID: 71e0cae9-cf18-47a4-8540-c4c203f8cb97