Customer Service Representative
Employment type
Full-time
Work setting
On-site
Location
Johnson City, TN
Schedule
Day shift
Posted
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Job overview
The Customer Service Representative is an onsite position located in Johnson City, TN. Compensation is not specified. This role supports the customer service department by managing inquiries and promoting broadband and electric services. The role exists to provide comprehensive support to customers through various channels, including phone, in-person, and digital engagement. The representative will resolve billing issues, upsell broadband services, and ensure a positive customer experience while maintaining accurate account documentation.
What you'll do
- Respond to customer inquiries
- upsell broadband services
- process payments and service changes
- document call details in CIS
- perform outbound marketing calls.
What we're looking for
- Skills & competencies
- customer servicebroadbandfull-timejohnson city tnday shiftupsellingtechnical supportofficecommunicationaccount management
- Work arrangement
- Weekend coverage required
Benefits & perks
- Training and development opportunities.
Why this role
High volume of outbound calling (up to 75% of work hours).
About the employer
BrightRidge is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-4051.00
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Listing ID: 71db5669-816a-4cba-9e37-da3ae22c1dab