Member Services Representative, Full-Time Overnight

Job overview

The Member Services Representative, Full-Time Overnight role is onsite in Clayton, OH; compensation is not specified. The position supports Planet Fitness members and guests and helps maintain a clean, welcoming club environment. As a first point of contact, the representative answers questions, supports membership transactions, and helps members have a positive club experience. The role also handles front desk operations and cleaning duties during the overnight shift.

What you'll do

• Greet members and guests
• respond to questions and concerns
• assist with account and billing inquiries
• explain memberships and amenities
• support tours, sign-ups, and membership upgrades
• check members in
• answer phones
• process memberships, cancellations, and payments
• follow assigned opening and closing procedures
• clean and organize the club and replenish supplies.

What we're looking for

Skills & competencies

member services representative

full-time overnight

overnight

member experience

membership support

front desk

customer service

club cleaning

clayton oh

planet fitness

cpr/aed certification

tanning certification

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• paid time off
• free uniforms
• training and development
• advancement opportunities
• wellness resources
• 401(k) and matching
• free Black Card membership
• flexible spending accounts
• disability and life insurance.

Why this role

Overnight staff must obtain and maintain CPR/AED and tanning certifications within company-required timeframes; bilingual English/Spanish applicants are encouraged to apply.

About the employer

Planet Fitness - Fitton Clubs is hiring for this role. Industry: Fitness and Recreational Sports Centers. Sector: 71.