Junior Technical Support Analyst

Job overview

The Junior Technical Support Analyst role is onsite at the FAA Air Traffic Control System Command Center in Warrenton, VA. Compensation is not specified. The analyst supports the FAA’s National Airspace System Aeronautical Information Management Enterprise System program. The role provides first-level technical assistance and operational support for system users, helping maintain reliable access to aeronautical information management applications and infrastructure. It diagnoses and documents incidents, coordinates escalations and system changes, and keeps stakeholders informed in a 24/7/365 operating environment with rotating shifts, including weekends and holidays.

What you'll do

• Troubleshoot system and application issues
• coordinate Level 2/Level 3 escalations and stakeholder communications
• initiate and prioritize trouble tickets
• support software and hardware upgrades, deployments, releases, and application validation
• verify listed system components at least hourly and document results in the shift change log
• send the log to FAA leads daily
• maintain system safety, security, and service reliability
• support Special Activity Airspace programs and FAA, military, and airport facility changes in NAIMES
• record incident actions, resolutions, root causes, and preventive actions
• provide front-end application training
• validate data integrity
• maintain technical documentation
• handle calls, emails, account maintenance, maintenance notifications, and FAA stand-up briefings.

What we're looking for

Skills & competencies

junior technical support analyst

och technologies

warrenton va

onsite

faa

naimes

technical support

help desk

incident tickets

windows and linux

rotating shifts

24/7/365 operations

weekend and holiday coverage

public trust eligibility

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off and holidays
• medical, dental, and vision insurance
• paid parental leave
• employer-paid short- and long-term disability and life insurance
• 401(k)
• additional voluntary life insurance
• tuition reimbursement.

Why this role

Requires a high school diploma or GED, six years of relevant experience, and ability to hold and maintain a Public Trust. The position requires rotating shifts and weekend and holiday coverage in a 24/7/365 environment. Benefits include paid time off and holidays, insurance, paid parental leave, employer-paid disability and life insurance, 401(k), and tuition reimbursement.

About the employer

OCH Technologies LLC is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.