Residential Account Manager

Job overview

Residential Account Manager at Trustile Doors LLC in Denver, CO. This is a full-time, onsite position with standard business hours. The hourly compensation ranges from $21.86 to $27.33. TruStile Doors is a national manufacturer of premium architectural doors for residential and commercial markets. This role is responsible for managing assigned customer accounts, serving as their primary point of contact for quotes, product questions, order processing, customer training, warranties, and general customer support. It also involves developing relationships with sales territory representatives to maximize sales effectiveness.

What you'll do

• Participate in daily “stand-up” meetings designed to track results, share best practice, and set daily priorities within the team structure for optimized customer experience.
• Work with direct report manager to baseline, track, and goal set key performance metrics.
• Assist direct manager in driving the overall group vision – a culture of collaboration and teamwork across the entire Customer Development team.
• Train customers to fully leverage the TruQuote tool for their ordering and quoting needs.
• Drive adoption of TruQuote enhancements as they are released.
• Ultimate responsibility for managing assigned customer accounts including developing the account with outside sales and management to meet sales goals and to ensure the highest level of customer satisfaction.
• Build and maintain professional relationships with our customers and maintain regular phone contact with them.
• Fulfill customer quote requests by gathering information about the opportunity, offering the right alternate options, and selling against the competition to position customers to close the sale.
• Accurately write up orders, fill out project information forms and submit them.
• Adhere to group process and best practice to ensure order packages are “self-sustaining”.
• Address customer warranty claims by processing claim paperwork and working with the customer, outside sales reps and management to quickly resolve the claim in a way that maintains the customer relationship.
• Performs other duties as assigned by management.

What we're looking for

Experience

You MUST love customer service and interacting with people. It's natural for you to build rapport with others and make new friends easily.; You display a consistent positive attitude, and unwavering commitment to world-class customer service. ?; An excellent communicator, assertive, energetic, highly organized, optimistic and determined to succeed. ; You are detail oriented and accurate with your work.; You have good judgement, with the ability to make decisions quickly and discern how to resolve problems by being the customer advocate. ; You are lightning fast and accurate when multi-tasking and can remain focused in a very busy, team environment. ; Proficient in Microsoft Office products, including Word, Excel, and Outlook; Qualified candidate must have proven track record in an inside sales or customer facing role.

Skills & competencies

residential account manager

trustile doors llc

denver co

full time

sales

customer service

account management

inside sales

$21.86-$27.33/hr

Benefits & perks

• health insurance, paid time off and paid holidays, and a 401K retirement savings match, profit-sharing program

Why this role

Building products and / or Door Industry experience highly preferred.

About the employer

Trustile Doors LLC is hiring for this role. Industry: Metal Window and Door Manufacturing. Sector: 33.