Senior Customer Experience Product Manager

Job overview

The Senior Customer Experience Product Manager role is onsite in Atlanta, GA. Compensation is not specified. The position supports Home Depot’s enterprise product line and works with developers, designers, and business partners. The product manager translates customer and business needs into product strategy and priorities, then guides delivery and evaluation. The role aims to deliver business value through products that drive sales, improve efficiency, and enhance customer satisfaction.

What you'll do

• Assess market and end-user needs
• translate business goals into product strategy and communicate priorities
• manage and prioritize the product backlog
• define goals, metrics, and analytics
• conduct user research and testing
• create and accept user stories and contribute to release planning
• collaborate with engineering, UX, and business partners
• manage stakeholder expectations and guide junior team members.

What we're looking for

Skills & competencies

senior product manager

customer experience

atlanta ga

home depot

product strategy

product backlog

user research

agile

user stories

customer satisfaction

cross-functional teams

software development

Work arrangement

• Weekend coverage required

Why this role

Works across strategic planning and hands-on product delivery, including user research, backlog management, and release planning.

About the employer

Home Depot is hiring for this role. Industry: All Other General Merchandise Retailers. Sector: 45.