Service Advisor

Job overview

The Service Advisor role is onsite in Phoenix, AZ, and compensation is not specified. The position supports the service department at IDEALEASE - Central AZ, a family-owned company that offers paid training and technician development. The role exists to coordinate a positive customer service experience while helping the service department manage technician time, warranty claims, and customer inquiries. It connects customers with information about vehicle problems, warranties, services, and repairs and supports effective service operations.

What you'll do

• Provide prompt, courteous service
• respond to owner inquiries by phone and in person
• ensure technician time is sold to service customers
• answer questions about vehicle problems, warranties, services, and repairs
• oversee warranty claim administration
• train and supervise the service department
• reinforce company policies and support compliance
• maintain relationships with manufacturers and employees.

What we're looking for

Skills & competencies

service advisor

automotive service

customer service

vehicle repairs

warranty claims

service department

technician scheduling

phoenix az

idealease

paid training

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental and vision insurance
• 401(k)
• paid time off
• paid training
• health and wellness support
• product and service discounts
• growth opportunities.

Why this role

Paid training, mentoring, and long-term development are offered.

About the employer

IDEALEASE - Central AZ is hiring for this role. Industry: General Automotive Repair. Sector: 81.