Insurance Customer Service Representative

Job overview

The Insurance Customer Service Representative role is onsite in Lihue, HI. Pay is $25–$35 per hour. The position serves as a key point of contact for clients of Yukimura and Associates - Allstate Insurance. The representative responds to client questions, explains policy and claims information, assists with policy changes and renewals, and resolves concerns. Through needs-based reviews, the role helps clients understand insurance options while supporting a positive customer experience.

What you'll do

• Establish and maintain customer relationships
• respond to inquiries by phone and email
• provide information about policies, coverage, and claims processes
• assist with policy changes, updates, and renewals
• investigate and resolve customer concerns
• use a customer-focused, needs-based review process to educate customers about insurance options.

What we're looking for

Skills & competencies

insurance customer service

customer service representative

insurance policies

claims support

policy renewals

lihue hi

yukimura and associates

allstate insurance

full-time

$25–$35/hr

phone and email support

license reimbursement

Work arrangement

• Weekend coverage required

Benefits & perks

• License reimbursement
• 401(k) matching
• performance-based bonus
• dental, health, and vision insurance
• paid time off
• training and development
• advancement opportunities.

About the employer

Yukimura and Associates - Allstate Insurance is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.