Client Experience Manager

Job overview

The Client Experience Manager role is onsite in Houston, TX; compensation is not specified, though the posting describes a competitive compensation and benefits package. Luxe5 International describes itself as a leading chauffeured-services company serving clients globally from Houston and London. The manager strengthens client relationships and service quality by coordinating onboarding, service oversight, issue resolution, and pricing support. The role also tracks feedback and service metrics and works across operations, sales, and concierge teams to improve the client experience.

What you'll do

• Serve as the primary contact for new client onboarding
• monitor service delivery and resolve deviations
• prepare quotes with operations and sales
• build relationships with corporate and high-net-worth clients
• coordinate with global operations, sales, and concierge teams
• handle escalations
• identify service improvements
• track client feedback and metrics
• support VIP programs and events
• represent the company at industry events.

What we're looking for

Skills & competencies

client experience manager

houston tx

luxe5 international

chauffeured services

luxury travel

client onboarding

relationship management

service oversight

quote support

vip programs

client metrics

Work arrangement

• Weekend coverage required

Benefits & perks

• Eight paid holidays including one personal day, 15 days of paid time off, medical, dental, vision, and life insurance.

Why this role

The posting seeks 5+ years of client-facing experience in luxury services, hospitality, aviation, or high-end transportation and notes willingness to travel for events.

About the employer

Luxe5 International, Inc. is hiring for this role. Industry: All Other Travel Arrangement and Reservation Services. Sector: 56.