Junior Help Desk Specialist

Job overview

The Junior Help Desk Specialist role is onsite in Saint Louis, MO. The schedule is Wednesday–Saturday, 7:00 a.m.–5:00 p.m. (4×10), with training during 8:00 a.m.–4:00 p.m.; compensation is not specified. Chenega Agile Real-Time Solutions provides integrated enterprise IT support to federal customers. The specialist responds to customer requests through the IT service desk, troubleshoots computer and account issues, and documents or routes support calls. The role helps maintain reliable IT service for federal customers through first-contact support and follow-up.

What you'll do

• Assist with technical support for computer systems, hardware, and software
• respond to customer queries by email or chat
• guide customers through troubleshooting
• run diagnostics and resolve problems
• follow up to confirm resolution
• gather customer feedback
• report recurring malfunctions
• create incident tickets or route calls
• attempt first-call resolution
• provide account resets, account unlocking, troubleshooting, and security issue resolution.

What we're looking for

Skills & competencies

help desk specialist

it support

service desk

customer service

troubleshooting

servicenow

saint louis mo

chenega

ts/sci clearance

wednesday–saturday

7:00 am–5:00 pm

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting describes a broad range of benefits and professional development opportunities but does not specify individual benefit details.

Why this role

A TS/SCI clearance is required, with the ability to obtain CI poly clearance; the role requires the ability to work holidays as needed.

About the employer

Chenega Corporation is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.