Technical Support Agent

Job overview

The Technical Support Agent role is onsite in Las Cruces, NM, with listed pay of $12.65–$14.51 per hour. The position supports customer service, technical support, and sales interactions for client programs.

What you'll do

• Handle inbound and outbound customer contacts
• troubleshoot account and customer issues
• work toward first-call resolution
• research systems and coordinate with other departments
• document and process claims
• use knowledge bases and training to answer questions
• follow scripts, policies, and procedures
• protect confidential information
• escalate issues as needed
• attend meetings and training.

What we're looking for

Skills & competencies

technical support agent

las cruces nm

mci careers

$12.65–$14.51/hour

customer service

technical support

troubleshooting

inbound contacts

outbound contacts

paid training

windows

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid on-the-job training.

Why this role

Entry-level role with paid on-the-job training; prior contact center experience is not required.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.