Customer Service Representative, State Farm Agent Team

Job overview

The Customer Service Representative, State Farm Agent Team role is onsite in San Jose, CA, and pays $17–$25 per hour. Yama Ebrat’s State Farm agency helps customers identify insurance coverage needs and protect what matters to them. The representative responds to customer inquiries, supports policy changes, processes claims, and maintains interaction records. The role contributes to customer experience and agency growth by coordinating with team members and meeting sales expectations set by the agent.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions
• meet sales expectations set by the agent.

What we're looking for

Skills & competencies

customer service representative

san jose ca

yama ebrat state farm agent

full-time

insurance

policy support

claims processing

customer relations

sales expectations

spanish preferred

$17–$25/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Employee discounts
• free food and snacks
• paid time off
• training and development
• performance-based bonus
• advancement opportunities
• paid licensing
• flexible schedule
• quarterly team outings.

Why this role

Spanish bilingual ability and previous customer service experience are preferred. The agency offers paid licensing and ongoing training and development.

About the employer

Yama Ebrat - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.