Technical Support – Entry Level

Job overview

The Technical Support – Entry Level role is hybrid, with required onsite work in Saint Louis, MO. Pay is $18–$24 per hour. USA Cyber provides managed IT support and strategic technology solutions, including service desk support, system administration, backup and disaster recovery, and network security. The support associate triages incoming requests, takes client calls, communicates with end users, and uses company documentation to resolve issues and handle routine or installation requests. The role helps deliver responsive client support while building technical skills.

What you'll do

• Triage inbound support requests
• take client calls and correspond with end users
• reference company documentation to resolve client issues
• work on routine and installation requests
• provide a positive client experience.

What we're looking for

Skills & competencies

technical support

entry level

hybrid

saint louis mo

usa cyber

managed it support

service desk

client support

troubleshooting

$18–$24/hour

company-paid certifications

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Company-paid certifications and training
• medical, dental, and vision coverage
• 401(k)
• paid time off
• short- and long-term disability
• hybrid work environment.

Why this role

Entry-level opportunity with company-paid certifications and training; hybrid work environment with onsite work required in Saint Louis.

About the employer

USA Cyber is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.