Guest Services Coordinator — Navigation Center

Job overview

The Guest Services Coordinator role is onsite in Denver, CO, and pays $21 per hour. The role supports the Lakewood Navigation Center, a 24/7 congregate shelter serving people experiencing homelessness. The coordinator oversees residential operations during assigned shifts, helping maintain guest safety and engagement while connecting residents with resources and supporting housing stability and self-sufficiency.

What you'll do

• Welcome guests
• complete intake paperwork and process property under health and safety protocols
• support resident needs and housing stability
• maintain facility safety and cleanliness
• coordinate activities and engagement
• document client interactions and enter data
• navigate resources
• de-escalate conflicts and complete incident reports
• assist with housekeeping and front desk duties
• supervise volunteers and mentor junior staff. Full-time staff participate in an on-call rotation
• this posting is for a part-time opening.

What we're looking for

Skills & competencies

guest services coordinator

denver co

volunteers of america colorado

navigation center

homeless services

shelter operations

guest engagement

resource navigation

crisis de-escalation

part-time

$21/hr

rotating shifts

Work arrangement

• Weekend coverage required

Benefits & perks

• Benefit eligibility depends on job type and status.
• Listed benefits include vacation, sick time, paid and floating holidays, personal days, tuition assistance, pension and 403(b) retirement plans, health, dental, vision and pet insurance, life and accident insurance, employee assistance, discounts, and public service loan forgiveness.

Why this role

The shelter uses trauma-informed care, harm reduction, motivational interviewing, crisis de-escalation, and critical time intervention. Full-time staff are required to participate in an on-call rotation; the posting also lists part-time openings.

About the employer

Volunteers of America Colorado is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.