Customer Success Manager — Marketplace
Employment type
Full-time
Work setting
On-site
Location
Austin, TX
Schedule
Day shift
Posted
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Job overview
The Customer Success Manager — Marketplace role is listed in Austin, TX; the posting does not specify a work arrangement. Compensation is not specified. Torch Dental is a vertical SaaS company whose mission is to help dental offices operate efficiently and profitably.
What you'll do
- Manage customer accounts from onboarding through adoption and renewal, drive product usage through check-ins and education, monitor account health, identify retention risks, and use platform data to demonstrate value.
- Record customer insights in Salesforce and share feedback with product, supplier, operations, and engineering teams.
What we're looking for
- Skills & competencies
- customer success managermarketplaceaustin txtorch dentalsaasdental practicescustomer onboardingaccount managementretentionrenewalssalesforcefull-time
- Work arrangement
- Weekend coverage required
Why this role
The role manages a portfolio of approximately 250–350 accounts and focuses on retention, renewals, and customer purchasing growth on the marketplace.
About the employer
Torch Dental is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Custom Computer Programming Services
- Occupation code
- 13-1161.00
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Listing ID: 70e078f1-f704-4585-b678-6f50f763556a