Client Care Specialist I

Job overview

The Client Care Specialist I is an onsite, full-time role in Miami, FL. Compensation is not specified. The position supports Banesco USA customers with bank products, services, and online banking.

What you'll do

• Handle inbound client calls about accounts and bank products
• assist with online banking registration, access, password resets, and online wires after identity verification
• conduct client callbacks while protecting confidential information
• resolve complex inquiries or escalate them
• follow up on time-sensitive issues to meet service-level goals
• track customer data
• back up email and online banking message support
• complete assigned annual training.

What we're looking for

Skills & competencies

client care specialist i

miami fl

banesco usa

full-time

day shift

banking customer service

inbound calls

online banking

account support

bilingual english-spanish

high school diploma

customer data

Work arrangement

• Weekend coverage required

Why this role

Requires a high school diploma or equivalent experience, one year of customer service or call center experience, advanced computer skills, basic knowledge of banking compliance, and fluency in both English and Spanish.

About the employer

Banesco USA is hiring for this role. Industry: Commercial Banking. Sector: 52.