Spa Concierge – Franklin

Job overview

The Spa Concierge role is onsite in Franklin, TN, at Woodhouse Spa Franklin. The full-time posting lists pay of $17–$19 per hour and notes weekend availability is important. The concierge team sets the tone for guests’ visits in a luxury spa environment. The concierge supports a welcoming guest experience while keeping the front desk running smoothly. The role manages check-in and check-out, appointments, calls, and guest requests; recommends services and products based on guest needs; and coordinates with massage, esthetics, and leadership teams.

What you'll do

• Welcome guests
• manage check-in and check-out
• handle appointments, scheduling, phones, and guest requests
• recommend services, enhancements, memberships, gift cards, and retail products
• respond calmly to questions and concerns
• maintain polished front desk and guest areas
• coordinate with massage, esthetics, and leadership teams.

What we're looking for

Skills & competencies

spa concierge

franklin tn

woodhouse spa

full-time

guest services

spa hospitality

appointment scheduling

front desk

weekend availability

$17–$19/hr

wellness

Work arrangement

• Weekend coverage required

Benefits & perks

• Free food and snacks, free uniforms, paid time off, training and development, wellness resources, employee discounts, and flexible schedule.

Why this role

Weekend availability is important; experience in spa, salon, retail, hotel, restaurant, hospitality, or another guest-facing setting is a plus. Training and development are offered.

About the employer

The Woodhouse Spa - Charleston/Savannah/Franklin is hiring for this role. Industry: Other Personal Care Services. Sector: 81.