Intake Representative, Mental Health Services

Job overview

The Intake Representative, Mental Health Services role is listed in Northbrook, IL, with a hybrid schedule to be discussed; compensation is $50,000–$55,000 per year. SunCloud Health describes an integrated, collaborative approach to patient care. The representative responds to prospective clients, loved ones, and professionals with urgency and compassion, gathers intake information, and assesses the clinical urgency of inquiries. The role helps the Admissions Team prioritize follow-up and connect prospective patients with appropriate admissions support.

What you'll do

• Respond to incoming inquiries by phone, email, or chat
• provide professional customer service
• gather information about callers’ admissions status
• maintain intake and call/chat logs
• assess clinical urgency and request appropriate follow-up
• assist during peak call volume, including days, evenings, and weekends as needed.

What we're looking for

Skills & competencies

intake representative

mental health services

admissions

patient intake

clinical urgency

customer service

northbrook il

suncloud health

hybrid schedule

$50k–$55k/year

medical benefits

dental benefits

vision benefits

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefits
• Employee Assistance Program
• life and disability insurance
• paid time off
• 401(k) with company match.

Why this role

The schedule is 40 hours per week and includes some evening and weekend hours; hybrid arrangements are to be discussed.

About the employer

SunCloud Health is hiring for this role. Industry: Outpatient Mental Health and Substance Abuse Centers. Sector: 62.