Customer Experience Coordinator

Job overview

The Customer Experience Coordinator is an onsite, full-time role in Plano, TX, supporting Workforce Solutions for North Central Texas programs and services. The salary range is $62,000–$72,000 per year, based on experience. Career TEAM is a workforce development organization focused on transforming lives through technology and high-touch services. The coordinator serves as a primary contact for program inquiries and complaints, ensuring issues are handled accurately, fairly, and within applicable policies and timelines. The role supports trust and service quality by investigating concerns, maintaining records, identifying trends, and helping workforce partners improve the customer experience.

What you'll do

• Receive, track, investigate, and resolve complaints
• answer inquiries about programs, eligibility, services, and policies
• manage complaint submissions and documentation
• facilitate informal resolution
• research applicable regulations
• prepare findings and correspondence
• monitor resolution timelines
• maintain records
• analyze trends
• develop procedures, tracking systems, and training materials
• prepare reports and dashboards
• provide staff guidance and training
• collaborate on customer and employer satisfaction reporting.

What we're looking for

Skills & competencies

customer experience coordinator

career team

plano tx

full-time

workforce development

customer complaints

complaint resolution

workforce programs

wioa

customer service

$62k–$72k salary

25% travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, life insurance, short- and long-term disability, 401(k) after 90 days, paid time off, and paid holidays.

Why this role

The posting lists 25% travel within and outside the designated worksite.

About the employer

Career TEAM is hiring for this role. Industry: Vocational Rehabilitation Services. Sector: 62.