Home Care Customer Service Manager

Job overview

The Home Care Customer Service Manager role is onsite in West Palm Beach, FL. Compensation is $18–$20 per hour. All Ways Caring HomeCare provides individualized care to clients in their homes. The manager oversees care quality, client satisfaction, and caregiver performance while coordinating schedules and resolving service issues. The role supports consistent home care by maintaining client and referral relationships, documentation, and safety checks.

What you'll do

• Oversee quality care and client satisfaction
• supervise and guide caregivers
• manage employee scheduling, identify problems, and implement solutions
• maintain relationships with referral partners, payor sources, and clients
• ensure documentation and record-keeping
• conduct periodic home visits and safety checks.

What we're looking for

Skills & competencies

home care customer service manager

home care

client satisfaction

caregiver supervision

scheduling

west palm beach fl

all ways caring homecare

full-time

$18–$20/hr

home visits

safety checks

haitian-creole encouraged

401(k)

tuition reimbursement

Work arrangement

• Weekend coverage required

Benefits & perks

• Daily pay options, tuition reimbursement, campus partnerships, referral bonuses, benefits, supplemental plans, employee assistance program, 401(k) participation, and career development opportunities.

Why this role

Haitian-Creole speakers are encouraged to apply. The posting seeks prior scheduling and management or supervisory experience and lists tuition reimbursement, referral bonuses, benefits, supplemental plans, EAP, and 401(k) participation.

About the employer

All Ways Caring HomeCare is hiring for this role. Industry: Home Health Care Services. Sector: 62.